Raising a concern
Please contact us through an official channel and explain what happened, the relevant date or lesson, who was involved and the outcome you are seeking.
Clear factual information helps us review a matter efficiently.
Formal review
If an issue cannot be resolved informally, you may ask for it to be treated as a formal complaint.
Where reasonably possible, the matter may be reviewed by an appropriate person who was not directly responsible for the issue.
Safeguarding and urgent matters
A complaint involving child safety, threats, harassment, inappropriate conduct or a serious privacy issue should be identified clearly so that it can receive appropriate priority.
Response and possible outcomes
We aim to acknowledge complaints promptly and provide a substantive response within a reasonable period after relevant information has been gathered.
An outcome may include an explanation, correction, apology, service adjustment, safeguarding action or another proportionate step depending on the circumstances.